Patrol Unit

The Patrol Division is under the command of Captain Dalton Majors and is comprised of 81 officers which are divided into four shifts and one Baylor shift.  The officers employ a community policing philosophy in keeping with the department’s mission statement: "The police department is committed to improving the quality of life in partnership with our community through fair and professional police services." We use a community-oriented policing service that uses a cooperative approach to meet the safety needs of the community we serve. Our goal is to be more familiar with our community and to establish trust between its members and our officers, while providing efficient and effective services.
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Each shift is supervised by a lieutenant and two sergeants.  Patrol officers are considered first responders; they are responsible for investigating a variety of crimes and respond to all requests for police services.  Each patrol officer has received a minimum of 648 hours of Basic Law Enforcement Training (BLET) and continue their law enforcement training throughout their career. 
The officers are strategically assigned to a patrol area or beat in order to provide 24 hours of continual coverage to the community. Officers responded to 64,678 calls for service in 2019. Calls for police services are generated by citizens contacting Communications using either 911 or our non-emergency number (336) 229-3500 to report criminal or suspicious activity. Patrol officers are responsible for investigating criminal violations, traffic violations, traffic collisions, and serving arrest warrants. Some officers in the Patrol Division have additional specialized training in police K-9, crime scene processing, driving while impaired (DWI) detection, or speed enforcement

Group photo of 6 officers from C Platoon in Chief Smythe's office

Community Policing:

It is a philosophy that guides police management style and operational strategies. It emphasizes the establishment of police/ community partnerships and a problem-solving approach that is responsive to the needs of the community in order to design and implement solutions and services that are truly community-based. This requires police to make a conscious effort to create an atmosphere in which community partners actively and willingly cooperate with the police. 

It is effective at problem-solving  by identifying crime and conflict, actual and potential, then using those results to develop measures that address those problems. It is a partnership with the objective of determining community needs and policing priorities and to promote police accountability and effectiveness; it should include the participation of all stakeholders. It respects and protects human rights, appreciates and accommodates our diverse community, shares responsibility, and solves problems in consultation with the community. It educates police personnel and community members to enable constructive participation, and it enhances accountability of police to the community they serve.

Components of the Patrol Division

There are several different resources available for patrol officers and residents, some of these are listed below:
  • Patrol Desk: The patrol desk is staffed by former officers and civilians. As former officers, these individuals are helpful in answering inquiries from the public. Citizens may contact the patrol desk by calling (336) 229-3503. The desk is staffed during select hours: Monday-Friday (8:00 am to 7:00 pm) and Saturdays (10:00 am to 2:00 pm).
  • Police K-9: Each shift has one assigned canine and a canine handler that serves a dual role as a patrol officer. They can be utilized for tracking suspects, suspect apprehension, building searches, and narcotics detection.
  • Traffic Unit:  The traffic unit is staffed by one sergeant and one officer. It is designed to focus on traffic safety and enforcement in Burlington. They target problematic areas that have a high rate of accidents or other safety issues. They follow up on hit and run incidents and perform accident reconstructions.
  • Drug Recognition Experts: The department has officers that are specially trained in the detection and identification of narcotics impaired driving. They assist in identifying the types of substances that an impaired driver may have introduced into their body. They also testify to the driver's ability to operate a motor vehicle under the influence of the identified narcotics.
  • Crime Scene Investigators: Each patrol shift has officers that have received specialized training directly related to crime scene processing. The officers utilize advanced scene processing and photography training to recover and document evidence at crime scenes. The officers are trained in recovering DNA, latent fingerprints, tool marks, hair, fiber, and serology (serums: blood or other bodily fluids) evidence.
  • Crimestoppers: An anonymous system that allows citizens to report illegal activity to the police department and receive monetary rewards, depending on the type of information that is provided and its usefulness in solving criminal activity. They recently introduced Gunstoppers where residents can report illegal firearms. For Crimestoppers and/ or Gunstoppers call (336) 229-7100.
  • Talks/ Tours: If you are interested in a tour of the department in order to get a brief glimpse into how it functions, you can arrange a tour. Department employees can also speak at events located in the city limits. To arrange a tour or schedule a guest call (336) 229-3546
  • Ride Along: Residents can apply for permission to accompany an officer on a patrol shift and see first-hand what officers experience on a regular day on duty. Citizens are required to complete a short background check and schedule a time to ride at least two weeks in advance.

Contact Us:


 Capt. Dalton Majors


(336) 229-3551


(336) 229-3146


(336) 229-7100

Talks/ Tours:

(336) 229-3546


(336) 229-3503

Desk Hours:

Monday - Friday:

8:00 a.m.- 7:00 p.m.


10:00 a.m. - 2:00 p.m.

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