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CORONAVIRUS INFORMATION
COVID-19 RESPONSE - Permits and applications for BUSINESSES
The City will be waiving planning review fees during this time for outdoor dining applications. Please download the proper application for your business and submit to contact person or drop off by appointment at 425 S. Lexington Ave., call 336-222-5110 to schedule.
- Outdoor Dining Application (for public property locations excluding streets)
CONTACT: Senior Planner Conrad Olmedo, 336-513-5415 or by email at colmedo@burlingtonnc.gov.
- Temporary Use Application (for private property locations)
CONTACT: Senior Planner Conrad Olmedo, 336-513-5415 or by email at colmedo@burlingtonnc.gov.
- Outdoor Fitness Use Permit (available to facilitate the request of fitness classes on publicly owned green spaces and parks)
CONTACT: Supervisor of Special Events Emily Crowley, 336-229-3149 or by email ecrowley@burlingtonnc.gov.
Latest Announcements
On Friday, June 26 2020, the State of North Carolina will extend Phase 2 until July 17 and require the use of face coverings. Visit www.Governor.nc.gov for complete list of Executive Orders and information on North Carolina's Coronavirus Response. On May 22, 2020 the City of Burlington Updated the Local State of Emergency (Bringing provisions regarding Car Washes and Funerals in line with the Governor's Executive Order 141) Read Complete 5-22-20 SOE
Quick Links
- Alamance County Health Department
- North Carolina Department of Health and Human Services (NCDHHS)
- Centers for Disease Control (CDC)
- Burlington's Frequently Asked Questions
- Health-Related Resources for Coronavirus (COVID-19)
- Local State of Emergencies
- Media Releases from the City of Burlington
- Cancellations, Closures and Modified Schedules
- Resources for Businesses & Employers
This web page provides information about Coronavirus, the City's response, resources available to the public and businesses and the most up-to-date info on City cancellations, closures and schedule modifications. Below are answers to the most frequently asked questions:
- Where can I find information about City closures, cancellations, and service modifications?
This web page - www.BurlingtonNC.gov/CoronaVirus - is updated regularly to reflect changes in City service provision including closures, cancellations, modified hours, or process changes. Please review the this page for the latest City of Burlington service modifications. Service changes can be seen here. Information for departments are located on separate tabs and are updated regularly.
- How can I report a violation of the State Executive Order or the City’s State of Emergency?
Local law enforcement has been tasked with enforcing violations of Executive Orders and the City’s State of Emergency. If you need to report a violation, such as a non-essential business operating or crowds of more than 10 people, you may contact the Burlington Police Department’s non-emergency line: 336-229-3500. Alamance County is also servicing a hotline for questions and concerns related to COVID-19. Alamance County Coronavirus Hotline: 336-290-0361
- How do I find assistance/resources?
NC 211 is a centralized point of contact to connect residents with resources and also log those resource requests to help the state better respond to community needs. NC 211 also provides alerts and information to subscribers. Dial 2-1-1 or 888-892-1162 to get assistance.
- Businesses in distress or in need of guidance or assistance?
www.AlamanceStrong.com is a wealth of information for businesses and employees. Economic Development Director Peter Bishop can assist business owners in matching them with available resources. Mr. Bishop can be reached at 252-722-1556 or at pbishop@burlingtonnc.gov.
- Where can I find information about filing for Unemployment due to COVID-related job loss?
Executive Order 118 addresses changes to Unemployment regulations related to COVID job loss. https://des.nc.gov/need-help/covid-19-nc-unemployment-insurance-information
The fastest and most efficient way to file a new claim is to create an online account and file online at www.des.nc.gov. If you’re temporarily out of work or your working hours have been reduced due to COVID-19, choose ‘coronavirus’ as your reason for separation when filing your claim. Remember, you must complete a Weekly Certification each week to receive benefits for that week. Sign into your online account to complete your Weekly Certification. Eligibility, the exact amount of benefits and the duration period of those benefits cannot be determined until after you file your claim. After you file your claim, your last employer is given, by law, 10 days to respond to DES about your claim. No payment will be released until after this 10-day period. If there are no issues with a claim, individuals typically receive payment within about 14 days of filing their initial claim.
- Are we allowed to exercise or participate in other outdoor activities?Walking, running, hiking, golfing, and biking are all permitted as long as proper social distancing is adhered to. Organized play on any City courts or fields is prohibited in the City’s State of Emergency. Public and private playgrounds are closed. Please click here to view available parks and their hours of operation and modifications to their offered amenities.
- Income Tax Information due to COVID-19:North Carolina Department of Revenue has extended the filing deadline to July 15, 2020. However, the Department must charge interest for tax due but received after April 15th. For more information on this, visit the NCDOR's website.
WHAT YOU NEED TO KNOW
- COVID-19 is a respiratory illness due to a new type of coronavirus (novel coronavirus).
- Symptoms include fever, cough, and difficulty breathing.
- COVID-19 is spread mainly from person-to-person among close contacts of individuals infected with this virus.
- It’s important to remember that diseases, including COVID-19, can make anyone sick regardless of their race or nationality.
RESOURCES & INFORMATION REGARDING YOUR HEALTH
Cone Health On-line COVID-19 Assessment Test
Do you think you might have, coronavirus, use this online tool to check your symptoms.
Alamance County Public Health Coronavirus Call Center: (336) 290-0361
The call center allows residents with questions about the coronavirus to speak with a public health nurse and, if needed, be connected with a provider who will then determine if a flu test and/or COVID-19 test is needed.
Alamance County Health Department: (336) 227-0101
NC Coronavirus Hotline: (866) 462-3821
United Way Call 211: 2-1-1 or (888) 892-1162
United Way Call 211 provides assistance with food, housing, or essential services.
North Carolina Department of Health and Human Services (NCDHHS)
Centers for Disease Control (CDC)
On May 22, 2020 the City of Burlington Updated the Local State of Emergency
(Bringing provisions regarding Car Washes and Funerals in line with the Governor's Executive Order 141) Read Complete 5-22-20 SOE
On Thursday, April 30, 2020 the City of Burlington updated State of Emergency.
4-30-20 State of Emergency On Monday, April 6, 2020, the City of Burlington amended their local State of Emergency.
This amended Declaration will take effect at 7:00 pm on Wednesday, April 8, 2020. This amendment is to further stop the spread of COVID-19 and is in response to issues identified since the release of Governor Roy Cooper’s Executive Order 121 on March 27, 2020. The State of Emergency is applicable within the jurisdiction of the City of Burlington and is subject to enforcement by the Burlington Police Department. The City encourages cooperation and aims to achieve voluntary compliance for the health and well-being of our community. View the Amended State of Emergency Declaration Spanish version of amended SOE. View the Media Release. For a summary of the amendments that effect car washes, big box retailers and funerals click here.
The City of Burlington issues a Local State of Emergency that will be in effect from 8:00 am on
March 27, 202
0
until 5:00 pm on April 30, 2020. View the Declaration of a Local State of Emergency.City of Burlington Modifies State of Emergency - 5-22-20 4:10pm
City of Burlington Updates State of Emergency - 4/30/20 4:30pm
City of Burlington Amends State of Emergency to Further Stop the Spread of COVID-19 4/7/20 3pm
City of Burlington Issues State of Emergency 3/26/20 11pm
City of Burlington provides resources for businesses during COVID-19 Closures 3/25/20 11am
All Playgrounds/Basketball Courts Closed 3/23/20 11am
Alamance County Declares a State of Emergency 3/20/20 1pm
First Case of COVID-19 Confirmed in Alamance County 3/20/20 11am
City of Burlington facility Closures and Service Modifications due to COVID-19 UPDATE 3/18/20 12:30pm
City of Burlington facility Closures and Service Modifications due to COVID-19 3/17/20 3:30pm
Statement from the City of Burlington 3/13/20 11am
City of Burlington cancels Downtown St. Paddy’s Day Bash 3/12/20 11pm
- Recreation & Parks
- Collections, Billing & Customer Service
- Animal Services
- City Hall Services
- Link Transit
- Solid Waste Services
Updated: 7/1/20
CLOSED PARKS & FACILITIES
Recreation & Parks Administrative Office will be closed to walk-ins but will remain staffed. Please email recreation@burlingtonNC.gov or call (336) 222-5030 for assistance. For complete and must up-to-date info on the City's response, closures and cancellations, click here.
CLOSED PARKS & FACILITIES
Following updated recommendations from the CDC and Governor Cooper, Burlington Recreation and Parks has CLOSED all of its indoor facilities and some outdoor facilities to the public. This closure includes:
-
Fairchild Park Community Center
- Mayco Bigelow Community Center
- Forest Hills Community Center
- Thataways Youth Center
- Kernodle Senior Center
- All City of Burlington playgrounds and basketball courts
- Facility and shelter reservations are unavailable until further notice
OPEN PARKS & FACILITIES
All parks, trails, greenways, marinas, and the Indian Valley Golf Course currently remain OPEN. Visitors should maintain 6 feet of social distance and visit parks for solitary recreational activities only. Please avoid crowds and refrain from group activity. Please note that all playgrounds and basketball courts in these parks are closed.
- Burlington Tennis Center. Please view the service modifications on the BTC page.
- City Park (restroom at Field #5 open, all others closed)
- Davidson Park (restroom at park office open, all others closed)
- Fairchild Park
- Indian Valley Golf Course - Service Modifications: The Clubhouse is only open for payments. Only one golfer per golf cart.All pencils/scorecards will be discarded after use. Patrons are asked to not touch the flagsticks.
- Jiggs Askew Memorial Dog Park
- Lakes & Marinas - Please view marina websites for service modification: Cammack, Guilford-Mackintosh, Mackintosh & Stoney Creek.
- Maynard Aquatic Center - Please view the service modifications on the aquatics page.
- North Park
- Springwood Park (restroom at baseball complex open, all others are closed)
- Depot restrooms
PROGRAM MODIFICATIONS
- Summer Day Camps are open. For information and service modifications visit the Summer Camps page. Registration for summer camp can be made by appointment by calling 336-222-5030.
- Specialty Camps and Camp Green Leaves are cancelled for the summer.
- Some Outdoor Programs have been able to restart. See what is available on the Outdoor Programs page.
- Youth and adult athletic registration have been frozen until further notice.
- Privately hosted events on public property via City’s Special Event application are on hold. Exception: Outdoor Fitness Use Permit.
- For information on special events, visit the B-Town Event page.
Updated: 3/25/20
City of Burlington Municipal Annex Building is closed to the public but will remain staffed. This facility houses Collections and Customer Services division which collects property tax revenues, utility billing and miscellaneous revenues.
City of Burlington Municipal Annex Building is closed to the public but will remain staffed. This facility houses Collections and Customer Services division which collects property tax revenues, utility billing and miscellaneous revenues.
How to make payments:
- Drive-Thru at the Municipal Annex Building - 237 West Maple Avenue
Cash, check, debit and credit are accepted at the drive-thru.
- Online Payment Center click here
Pay utility and tax payments available for payment online.
Questions and Assistance:
- Customer Service and Online Payments
(336) 222-5100 or email Burlington-Utilities@BurlingtonNC.gov - Tax Payments or Tax Department
(336) 222-5120
Updated: 4/1/20
General access to Burlington Animal Services’ facilities is closed to the public and volunteers. Requests for services (adoption, foster pets, and field services) will be received by animal services staff via email and phone, and all services will be conducted remotely and by appointment only.
All appointments for emergency intake, meet and greets, foster and adoption will be conducted remotely and virtually. Staff and foster volunteers will facilitate virtual visits between pets and adopters utilizing video chat technology and the process for adoptions and new fosters will be completed electronically via email. The transfer of animals to an adoptive home from the shelter or foster home will be coordinated and completed by an Animal Services Field Officer or foster home utilizing measures for social distancing.
Field Services
Field services staff will respond to high priority calls and emergencies only. High priority/ emergency calls include the following: law enforcement assistance, injured or sick stray animals, cruelty and neglect complaints, bite complaints, and dangerous and aggressive dog complaints.
Field services staff will suspend all low priority/non-emergency activity. This includes non-aggressive stray animal pick-up, leash law complaints, barking and nuisance complaints, trapping and transport of community cats, and conflict mitigation scenarios.
Citizens should call 911 for animal control emergencies during this time. All other urgent matters will continue to be received by email or phone message and dispatched to field officers by animal services staff.
Adoption and Fostering
The pets in our care still need homes, and we are committed to ensuring they have that opportunity. Pets are always available to be seen online at www.burlingtonnc.gov/pets. If you are interested in meeting a specific pet, email us at petadoption@burlingtnonc.gov to arrange a virtual visit with one of our staff members or foster volunteers.
We are always in need of fosters for seniors, medical cases, neonates and some of our long-term residents that would benefit from a break from the shelter. If you are interested in fostering a pet, please email fosterpets@burlingtonnc.gov, or leave a message at 336-578-0343.
Animal intake services
Intake will be limited to essential and emergency only. Citizens may email animalservices@burlingtonnc.gov or leave a message at 336-578-0343 for assistance.
For information about lost/found pets, re-homing pets and much more, go to our Pet Help Resources page.
HAVE A PLAN!
Prepare for your own pets in the event you become ill or hospitalized.
- Identify a family member or friend who can care for your pets if someone in the household becomes ill.
- Have crates, food and extra supplies on hand for quick movement of pets.
- Keep all animal vaccines up to date in the event boarding becomes necessary.
- Ensure all medications are documented with dosages and administering directions. Including the prescription from your veterinarian is also helpful.
- Pets should have identification: collar with ID tag and microchip (best practice is microchipping).
- Make a disaster kit for your pets: https://www.humanesociety.org/resources/make-disaster-plan-your-pets
Updated: 3/26/20
City Hall services and staff are available by appointment only. Please see the list below for departmental contacts to set up appointments or for questions. The public is requested to handle business with these departments via phone, email, or mail service when possible. For general information, call (336) 222-5000.
City Manager's Office - Administration: (336) 222-5022
Finance Department: (336) 222-5060
Engineering: (336) 222-5050
Planning/Zoning/GIS/Community Development/Code Enforcement: (336) 222-5110
Building Inspections: (336) 222-5080
Community Engagement: (336) 222-5073
Economic Development: (336) 222-5147
Legal: (336) 222-5025
Information Technology: (336) 222-5040
City Hall services and staff are available by appointment only. Please see the list below for departmental contacts to set up appointments or for questions. The public is requested to handle business with these departments via phone, email, or mail service when possible. For general information, call (336) 222-5000.
City Manager's Office - Administration: (336) 222-5022
Finance Department: (336) 222-5060
Engineering: (336) 222-5050
Planning/Zoning/GIS/Community Development/Code Enforcement: (336) 222-5110
Building Inspections: (336) 222-5080
Community Engagement: (336) 222-5073
Economic Development: (336) 222-5147
Legal: (336) 222-5025
Information Technology: (336) 222-5040
Updated: 4/2/20
Effective Monday April 6th, 2020; Link Transit will be reducing services on all routes from 5:30 AM to 6:30 PM. Link Transit encourages riders to follow the Governor’s stay-at-home order and only utilize the service for essential services when necessary. To stay informed about future service changes, follow us at @LinkTransitNC on Twitter & Instagram, as well as download the TransLoc app from the app store/google play.
Effective Monday April 6th, 2020; Link Transit will be reducing services on all routes from 5:30 AM to 6:30 PM. Link Transit encourages riders to follow the Governor’s stay-at-home order and only utilize the service for essential services when necessary. To stay informed about future service changes, follow us at @LinkTransitNC on Twitter & Instagram, as well as download the TransLoc app from the app store/google play.
Updated: 4/3/20
To better protect the health of our employees, the City of Burlington Solid Waste Division is modifying yard waste collection and bulk/junk collection services. As a way to ensure crew member safety, we’ve limited our operations so there’s only one occupant inside truck cabs and so they will have less contact with plastic surfaces. The following modifications will go into effect on Monday 4/6 to ensure minimal disruption to current service schedules:
NO MORE YARD WASTE IN PLASTIC BAGS – Our employees manually emptied the contents of plastic bags into the truck. Not touching plastic bags limits their possible exposure to COVID-19. It also removes a time-consuming process while crews are smaller to maintain social distancing. Yard waste may be put at the curb in CONTAINERS (MAX. 32-GAL and 50LBS) or tied into SMALL BUNDLES.
LOOSE LEAF COLLECTION IS AVAILABLE BY REQUEST – You can dispose of leaves by piling them at the curb for on-demand pickup by our loose-leaf vacuum trucks (NOT IN THE STREET OR GUTTER – on your curb, please). You must call 336-222-5111 to schedule a loose leaf pickup.
YARD/JUNK/BULK WASTE PICKUP WILL EXPERIENCE DELAYS - With these modifications, it will take us longer to get through routes. We appreciate your patience as we adjust to changing circumstances.
It is the goal of the City to minimize exposure of our staff to COVID-19 to ensure that we can continue to offer critical services. Stay tuned for any further modifications during this evolving situation.
To better protect the health of our employees, the City of Burlington Solid Waste Division is modifying yard waste collection and bulk/junk collection services. As a way to ensure crew member safety, we’ve limited our operations so there’s only one occupant inside truck cabs and so they will have less contact with plastic surfaces. The following modifications will go into effect on Monday 4/6 to ensure minimal disruption to current service schedules:
NO MORE YARD WASTE IN PLASTIC BAGS – Our employees manually emptied the contents of plastic bags into the truck. Not touching plastic bags limits their possible exposure to COVID-19. It also removes a time-consuming process while crews are smaller to maintain social distancing. Yard waste may be put at the curb in CONTAINERS (MAX. 32-GAL and 50LBS) or tied into SMALL BUNDLES.
LOOSE LEAF COLLECTION IS AVAILABLE BY REQUEST – You can dispose of leaves by piling them at the curb for on-demand pickup by our loose-leaf vacuum trucks (NOT IN THE STREET OR GUTTER – on your curb, please). You must call 336-222-5111 to schedule a loose leaf pickup.
YARD/JUNK/BULK WASTE PICKUP WILL EXPERIENCE DELAYS - With these modifications, it will take us longer to get through routes. We appreciate your patience as we adjust to changing circumstances.
It is the goal of the City to minimize exposure of our staff to COVID-19 to ensure that we can continue to offer critical services. Stay tuned for any further modifications during this evolving situation.