Water & Sewer Billing

Water & Sewer Billing
244 W. Davis St.., Burlington, NC 27215
P: (336) 222-5100, F: (336) 570-6136


The Customer Service division collects all revenues from taxes, water and sewer utility billing and solid waste fees, street assessments, and vacant lot and demolition fees, parking fees and parking tickets payments and prepares all required notices.

Water and Sewer Bill Payments - Payment Methods
  • ATTENTION: As of March 14, 2016, Payments will no longer be accepted at the Municipal Building
  • 244 West Davis Street Building (Former First Union bank building)
    • Drive-Thru Service Available (2 Lanes) from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)
    • In-Person Payments accepted 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays) 
    • Drop Box: Available 24/7 on the building's side
  • Online bill payments
  • By Mail
    • Payments may be mailed to PO Box 1358, Burlington, NC 27216-1358
  • By Recurring Bank Draft
    • Contact (336) 222-5100 and ask about the Burlington Utility Bank Draft Plan
Should you have any questions concerning your bill, you may call 336-222-5100.

Water turn-on/turn off
  • Property owners can establish service by calling 336-222-5100 or in person at the City of Burlington Municipal Annex Building, 244 W. Davis St., Burlington, NC between the hours of 8am-5pm, Monday – Friday.
  • Persons renting or leasing the property for which service is requested must pay a deposit in order to initiate service. Deposits are to be paid in the Utility Billing Office at the City of Burlington Municipal Annex Building, 244 W. Davis St..

Water/Sewer Taps/Connections
  • For information concerning costs of water taps 1 1/2 inch or less in size or Sewer taps 4 inches in size contact Utility Billing at 336-222-5100.
  • For information on Water Taps larger than 1 1/2 inches or sewer taps larger than 4 inches contact Water & Sewer Pipe Maintenance at 336-222-5140.
Assessments
Questions concerning water, sewer, demolition or vacant lot assessments should be directed to the City of Burlington Tax Department at 336-222-5126.

Parking Tickets
Payments for parking tickets may be made at the City of Burlington Collection Office at 244 W. Davis St., Burlington NC during the hours of 8am to 5pm, Monday-Friday or by mail to the City of Burlington, P.O. Box 1358, Burlington, NC 27216-1358.

Questions concerning parking tickets should be directed to the City of Burlington Police Department at 336-222-3500.

Other Civil Penalties
Payments for Civil Penalties may be made at the City of Burlington Collections Office located at 244 W. Davis St.  during the hours of 8am to 5pm, Monday through Friday, or by mail to the City of Burlington, P.O. Box 1358, Burlington, NC 27216-1358.

Questions concerning Civil Penalties should be directed to the Department issuing the citation.