Public Information

Office of Public Information

425 S. Lexington Ave., Ste. 204
P.O. Box 1358
Burlington, NC 27216
PIO Office: (336) 222-5076
PI Specialist Office: (336) 222-5073

Rachel Kelly, Dir. Public Policy/ PIO 
Mobile: (336) 516-1532

Morgan Lasater, Public Information Specialist

Welcome to The City of Burlington's Office of Public Information. 
The Public Information staff works to serve Burlington's residents, staff, and media outlets by providing them with timely, abundant and reliable information.

Public Outreach

Direct Mail
City Works, a bi-monthly newsletter, is distributed through direct-mail to 22,000 residents and utility customers of the City. More information about City Works and digital copies can be accessed here

Social Media
The City engages with citizens and stakeholders through multiple social media outlets. Click here for a full list of social media outlets managed by the City of Burlington. Please also take a moment to read the City's social media comments policy.

Btown Notify Me Subscriptions
This selection of subscriptions allows the City's most important information to be sent straight to your email or phone via text or call. Choose to receive updates about general City information, Recreation, Special Events, and much more. Sign up today!

"This Week in Burlington" E-Newsletter
This bi-weekly e-mail newsletter is available for subscription through Notify Me. This newsletter highlights recent news, Council action, and upcoming events. Check it out on the web here

Website Management
Public Information staff oversees the City's official website, If you have questions for the webmaster, please use the contact information listed above to call or send an email. 

Talks & Tours
Public Information staff is pleased to arrange talks or tours for student groups, scout troops, civic organizations, etc. Contact the Office of Public Information to learn about the options available to you and to schedule a talk or tour through the City of Burlington. 

Public Records Requests
The Office of Public Information coordinates the fulfillment of request for Public Records. Please email or call (336) 222-5076 for more information. 

Media Relations
The Office of Public Information is responsible for acting as a liaison between media outlets and the City. The Office of Public Information issues Media Releases regularly and serves as the primary media contact. To be added to the media distribution list and receive all Media Releases issued by the Office of Public Information, email your request to

Members of the media may contact Public Information Officer Rachel Kelly directly at (336) 516-1532 to arrange interviews, request information, or receive assistance in covering news about the City of Burlington. 

News updates and upcoming events from the City can be found on the homepage of