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Water & Sewer Billing and Collections
Water & Sewer Billing
425 Lexington Ave., Burlington, NC 27215
P: (336) 222-5100, F: (336) 570-6136


The Customer Service division collects all revenues from taxes, water and sewer utility billing and solid waste fees, street assessments, and vacant lot and demolition fees, parking fees and parking tickets payments and prepares all required notices.

Water and Sewer Rates- July 2014- June 2015
Water Inside Corporate City Limits
1,000 Gallons Minimum per month  $3.04 per 1,000  $3.04
1,001 to 10,000 gallons  $3.04 per 1,000  $30.38
10,001 to 100,000 gallons  $2.74 per 1,000  $276.95
100,001 to 1,000,000 gallons  $2.43 per 1,000  $2474.38
All over 1,000,000 gallons   $1.52 per 1,000  

Water Outside of Corporate City Limits = Double Rate

Sewer Inside Corporate City Limits:
$3.81 per 1,000 gallons

Sewer Outside of Corporate City Limits:
$7.62 per 1,000 gallons

Municipal Sewer $4.19 per 1,000 gallons

*15% Debt Service Fee for Jordan Lake Wastewater Mandates and
6% Debt Service Fee for Dam Repairs are added to total water and sewer bills and are not included in rate amounts. 

Water and Sewer Bill Payments - Payment Methods 
  • Municipal Building at 425 South Lexington Avenue
  • In-Person: Customer Service is open on the second floor in Suite 207; Available from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)
  • Drop Box: Available 24/7 next to the building's back entrance - Parking Lot off Maple Avenue
  • 244 West Davis Street Building (Former First Union bank building)
  • Drive-Thru Service only-Available from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)
  • Drop Box: Available 24/7 on the building's side
  • www.BurlingtonNC.gov : Online bill payment; click on "Online Bill Pay" in the left side of the center bar of the homepage; a $1.99 transaction fee is applied to online payments only
  • By Mail: Payments may be mailed to PO Box 1358, Burlington, NC 27216-1358
  • By Recurring Bank Draft: Contact (336) 222-5100 and ask about the Burlington Utility Bank Draft Plan

Should you have any questions concerning your bill, you may call 336-222-5100.

Water turn-on/turn off
  • Property owners can establish service by calling 336-222-5100 or in person at the City of Burlington Municipal Building, 425 South Lexington Avenue, Burlington, NC between the hours of 8am-5pm, Monday – Friday.
  • Persons renting or leasing the property for which service is requested must pay a deposit in order to initiate service. Deposits are to be paid in the Utility Billing Office at the City of Burlington Municipal Building, 425 South Lexington Avenue.

Water/Sewer Taps/Connections
  • For information concerning costs of water taps 1 1/2 inch or less in size or Sewer taps 4 inches in size contact Utility Billing at 336-222-5100.
  • For information on Water Taps larger than 1 1/2 inches or sewer taps larger than 4 inches contact Water & Sewer Pipe Maintenance at 336-222-5140.



Privilege License
Anyone operating a business within the City of Burlington should contact the City of Burlington Tax Department at 336-222-5120 to see what type of city business license is required before opening a business. Licenses are to be renewed each year during the month of June.

Assessments
Questions concerning water, sewer, demolition or vacant lot assessments should be directed to the City of Burlington Tax Department at 336-222-5126.

Parking Tickets
Payments for parking tickets may be made at the City of Burlington Collection Office at 425 South Lexington Avenue, Burlington NC during the hours of 8am to 5pm, Monday-Friday or by mail to the City of Burlington, P.O. Box 1358, Burlington, NC 27216-1358.

Questions concerning parking tickets should be directed to the City of Burlington Police Department at 336-222-3503.

Other Civil Penalties
Payments for Civil Penalties may be made at the City of Burlington Collections Office located at 425 South Lexington Avenue during the hours of 8am to 5pm, Monday through Friday, or by mail to the City of Burlington, P.O. Box 1358, Burlington, NC 27216-1358.

Questions concerning Civil Penalties should be directed to the Department issuing the citation.