Community Policing

The Burlington Police Department has developed a community-oriented policing service that uses a cooperative approach to meet the safety needs of the community we serve. Our goal is to be more familiar with our community and to establish trust between its members and our officers, while providing efficient and effective services.

Definition of Community Policing

  • It is a philosophy that guides police management style and operational strategies. It emphasizes the establishment of police/ community partnerships and a problem-solving approach that is responsive to the needs of the community.
  • One of the major objectives of community policing efforts is to establish an active partnership between the police and the community that can analyze problems in order to design and implement solutions and services that are truly community-based. This requires the police to make a conscious effort to create and atmosphere in which community partners actively and willingly cooperate with the police.

Contact Us:


(336) 229-3500

Burlington Connected Tip Line:

(336) 222-5024
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Characteristics of Community Policing

  • It is service oriented.
  • It is a partnership with the objective to determine community needs and policing priorities and to promote police accountability and effectiveness. It should include the participation of all stakeholders.
  • It is effective at problem solving. Actual and potential causes of crime and conflict can be jointly identified and analyzed with the results guiding development of measures that address the problems. Problem solving also involves conflict resolution and other creative methods to address service delivery and police-community relations problems.
  • It is an agent of empowerment, creating a sense of joint responsibility and a joint capacity for addressing issues of concern to both the community and police personnel.
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Strategies for Community Policing

  • Downtown walking patrol
  • Utilization of part-time officers at City Park
  • Continued use of the bicycle patrol program to patrol in neighborhoods and the central business district. It also serves as a means of police visibility on campus.
  • All patrol officers are assined to districts that address neighborhood quality of life issues or specific complainints in a zone. Patrol sergeants oversee the zone teams, assign complaints and montiot progress of each one. 
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Principles of Community Policing

These principles inform, guide, and sustain all policing activities:
  • Respects and protects human rights
  • Appreciates, respects, and accommodates the languages, cultures, and values of our diverse community
  • Creates understanding and trust between the police, the community, and other constituencies
  • Shares responsibility and decision making
  • Solves problems in consultation with the community, consistently strives to improve responsiveness, and identifies and prioritizes community needs
  • Educates the police personnel and members of the community to enable constructive participation in addressing the problems of safety and security
  • Resolves conflict between and within community groups in a manner that enhances peace and stability
  • Enhances accountability of the police to the communities they serve
  • Sustains commitment from both the police and the community to safety and security

Citizen Involvement

Citizens with specific neighborhood issues can contact us at (336) 229-3500 or our Burlington Connected tip line at (336) 222-5024.

Citizens that wish to see first-hand what patrol ifficers encounter in their day-to-day activites may apply for a Ride-Along for a chance to accompany an officer while on duty. Citizens will need to fill out an application.

Citizens wishing to better understand the broad scope of police work may request a tour of the police department by calling (336) 229-3540. And for even further information and understanding of the department, citizens can participate in our citizens academy for a more in depth look at how the department functions.

Each year, the department participates in National Night Out, a program where officers go out into the community to meet its citizens and to discuss and share crime prevention methods as well as creating positive relationships with the people we serve.