Water Resources

Water Resources Department
P: (336) 222-5133 F: (336) 570-6175

For questions regarding billing and new account information, please contact our customer service office at (336) 222-5100. During nights, holidays, weekends, please notify the Burlington Police Department at (336) 229-3500.

To review The City of Burlington’s annual water system report, please click Current Year Annual Drinking Water Quality Report. To review The City of Burlington’s annual wastewater system report, please click Wastewater System Report.


Chloramine Flyer

Chloramine Transition (December 2023)

The City of Burlington converted to CHLORAMINE as the secondary disinfectant in the water distribution system in July of 2011.

 As part of the routine maintenance activities for systems using chloramines, systems are encouraged to convert to free chlorine occasionally to help maintain the water quality in their distribution systems.

The City of Burlington, in cooperation with the other water treatment systems that are interconnected with the City of Burlington, will be conducting this system maintenance beginning on December 3, 2023, and will begin the transition back to chloramines beginning on April 18, 2024.

Although we do not require our customers to flush their plumbing systems, we do encourage them to take advantage of this time to flush areas in their systems that are known, or suspected low water use areas and areas that may be stagnant.

We would like to remind our customers that we have performed this procedure multiple times since 2011 and customers are generally unaware that any changes are taking place. We simply want to provide this reminder for those customers that provide specialized treatment to their water before they use it in their critical applications.

Please contact the City of Burlington Water Resources Department at 336-222-5132 or 336-222-5133 if you have any questions about this procedure.

Sewer System Evaluation (January  2022)

Beginning the week of January 3, 2022, representatives from Duke’s Root Control, Inc (Dukes). will be in the area Chapel Hill Road to Hanford Hills for the purpose of evaluating the condition of the sanitary sewer system. Crews will be installing flow monitoring equipment in sanitary sewer manholes for the purpose of evaluating the sanitary sewer lines located within your neighborhood. To see exact locations please go to: https://gis.dukes.com/map.ashx?key=11957211220114703097 

This method of testing requires representatives from Dukes to access manholes located within the Right-of-Way and/or utility easements, including those on private property but within the utility easement. In addition to access to the property, Duke’s may also require the temporary use of your driveway, as it may aid in the optimal position of their camera truck and equipment. Per manhole, the sewer monitoring meter installation process should last less than 45 minutes, does not impact any operation of the sewer and there will be no disruption of service at any point. Your cooperation is greatly appreciated. All Dukes representatives will have identification badges and will be wearing company uniforms at all times.

Please feel free to contact Duke’s Root Control at 888-655-4085 or the City Burlington at 336-222-5140 on Monday thru Friday from 7:30 AM to 4:00PM

Burlington Dentists, Take Note:

EPA Dental Compliance

Dentists are now required to certify compliance with the EPA Dental Amalgam Rule 40 CFR Part 441. 

Complete this form: https://www.burlingtonnc.gov/DocumentCenter/View/15552/dental-certification-form__COB. Contact Industrial Pretreatment Specialist Kristy King for additional assistance. 

Kristy King

Industrial Pretreatment Specialist

City of Burlington Water Resources

Phone: 336-222-5133

Email: kking2@BurlingtonNC.gov