Water & Sewer Billing and Collections

City Water Bill Assistance

Some Burlington Households who have experienced COVID-related financial difficulties are eligible to receive up to $100/month for six consecutive months to help pay City of Burlington Water Bills.

The following qualifications apply:

  • Residents must have experienced reduced income due either to COVID-related loss of work or to missing work due to COVID-related illness. 
  • Residents must meet low-moderate income qualifications as defined by HUD (see table below). 


1 person

2 people

3 people

4 people

5 people

6 people

7 people

8 people










  • Original due date on the bill that assistance is requested for is on or after March 10, 2020. 
  • Residents must not have received income assistance from other sources. 

CONTACT: Community Development Office, 336-222-5070, or by emailing Leigh Sims (


We know that many in our community have been negatively impacted during this pandemic. To provide support, we decided in late March to stop disconnecting residential water customers for nonpayment. Governor Roy Cooper issued an Executive Order suspending disconnects by utilities statewide. That Order expired at midnight on July 29, 2020.  

 Our ability to provide safe drinking water to City of Burlington’s residents and visitors is fully funded by revenue from water bills. This is why all customers have continued to receive their monthly bills showing how much water was used and the amount that is owed, including any past due balance. If you fell behind on payments while this Executive Order was in effect, we want you to know support remains available and we have trained staff in Customer Billing Services who are ready to help. 

o    You will not face any late fees, interest, or penalties on the past due balance incurred prior to July 29, 2020.  

o    We are offering payment plans (DOWNLOAD PAYMENT PLAN AGREEMENT) for residential accounts with past due balances as of July 29, 2020.

o    The Executive Order (PDF) allows up to six months from July 29 to pay outstanding bills. Signed agreement needs to be received in the office by August 31, 2020 with the first payment due no later than Sept 10, 2020.  

o     You may qualify for assistance from the City’s Water Utility Assistance Program. For more information on the program, please contact the Community Development Office. They can be reached via phone at 336-222-5070 or via email at commdev@burlingtonnc.gov. Information on how to apply can be found at BurlingtonNC.gov/COVID19 

As our City moves toward reopening, we must return to regular billing practices. This includes cutoffs for nonpayment, which we expect to resume in mid-September. We don’t want anyone to go without water. For more information about payment plans please call Customer Service at 336-222-5100 or email us at Burlington-utilities@burlingtonNC.gov

The Municipal Annex  is closed to the public until further notice. While the closure is in place, residents can make payments online by using the links below or utilizing the drive-thru available at the Municipal Annex. Credit card, debit card, cash and check are accepted in the drive-thru which is open Mon-Fri from 8 am - 5 pm.

City of Burlington Municipal Annex
237 West Maple Ave.
Burlington, NC 27215
P: (336) 222-5100
F: (336) 570-6136 

Customer Service
The Customer Service division collects all revenues from taxes, water and sewer utility billing and solid waste fees, street assessments, and vacant lot and demolition fees, parking fees and parking tickets payments and prepares all required notices. 

Quick Links


  • 237 W. Maple Ave. Burlington Municipal Annex Building (Former First Union bank building)
  • Drive-Thru Service Available from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)
  • In-Person: Available from 8:00 AM - 5:00 PM, Monday through Friday (excluding holidays)
  • Drop Box: Available 24/7 on the building's side
  • www.BurlingtonNC.gov : Online bill payment; click the "Online Bill Pay" orange button on the bottom of the page.
  • By Mail: Payments may be mailed to PO Box 1358, Burlington, NC 27216-1358
  • By Recurring Bank Draft: Contact (336) 222-5100 and ask about the Burlington Utility Bank Draft Plan

Should you have any questions concerning your bill, you may call 336-222-5100. 


  • Property owners can establish service by calling 336-222-5100 or in-person at the City of Burlington Municipal Annex Building, 237 West Maple Ave., Burlington, NC between the hours of 8am-5pm, Monday – Friday.
  • Persons renting or leasing the property for which service is requested must pay a deposit of $75.00 within the City limits or $100.00 for properties outside of the City limits, in order to initiate service. Deposits are to be paid in the Utility Billing Office at the City of Burlington Municipal Annex Building, 237 W. Maple Ave.


  • For information concerning costs of water taps 1.5 inch or less in size or sewer taps 4 inches in size contact Utility Billing at 336-222-5100.
  • For information on Water Taps larger than 1.5 inches or sewer taps larger than 4 inches contact Water & Sewer Pipe Maintenance at 336-222-5140.


Questions concerning water, sewer, demolition or vacant lot assessments should be directed to the City of Burlington Tax Department at 336-222-5126.

Water and Sewer Rates - July 2020 thru June 2021

Water Inside Corporate City Limits

*Lowest rates offered to municipalities per contract
1,000 gallons/month minimum $4.24 per 1,000
1,001 - 10,000 gallons $4.24 per 1,000
10,001 - 100,000 gallons $3.82 per 1,000
*100,001 - 1,000,000 gallons $3.38 per 1,000
All over 1,000,000 gallons $2.12 per 1,000


Double the rate of water inside City limits (above).

Sewer Inside Corporate City Limits

1,000 gallons/month minimum at $5.21 per 1,000
1,001 - 10,000,000 gallons at $5.21 per 1,000
All over 10,000,000 gallons at $3.25 per 1,000


Double the rate of sewer rates for inside City limits (above).


$5.75 per 1,000 gallons


Inside Corporate City Limits: $23.25
Outside Corporate City Limits: $46.50

Water/Sewer Deposits 

Inside Corporate City Limits: $75.00
Outside Corporate City Limits: $100.00